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Store Hours
Monday - Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 4:00 PM
Sunday
Gone Ridin'
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| Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page.
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"J&W is the best dealership I've dealt with, and I've dealt with a lot. I own/collect many older Suzuki ATV's, and I generally do all of the maintenance to them myself. I normally just need a dealer to get parts for me occassionally. Rick is very knowledgable and can always get me the part I need faster and usually cheaper than most other dealers without issue. Other dealers have ordered wrong parts for me many, many times, and have even let me order and pay for discontinued parts and then waited several months to let me know they've been discontinued (after me calling several times to check on the parts.) Not at J&W. They don't just click buttons for parts on these older machines. They use common sense, and will cross reference parts if another part may work.
Also, when I had trouble dialing in the carburator of an older ATV and had even taken it to a few other "professionals", I was ready to give up and buy a new carb. I decided to give J&W a try. After professionally cleaning it and checking the jet sizes, it still didn't run (suprise to them, but not to me since I had already done that.) But the mechanic asked me to let him "play" with the carb when he had time. I went back a week later and he had it purring like a kitten! Turns out it needed a pilot jet TWICE the size of the factor specs because the aluminum carb had been warped in some passageways! These guys don't just bolt on new parts like most dealers. They actually have the ability to problem solve with is rare these days for dealerships. In this case, the mechanic took it as a personal challenge to "get it right", and to my suprise, he did!
Nice job guys! I plan on doing more business with you in the future, even though I drive by another dealership every day on the way to work."
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By: Patrick Defiance,MO
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"I recently purchased a 07 yamaha vsrar 650. I thought the final drive was leaking. I also thought that when i brought it in i would be told that there would be nothing they could do because its a used motorcycle.needless to say i was very happy and very suprised when they said dont worry we will take care of it.now thats service!! j&w is number one in my book. p.s. the problem was just some lube as a result of a new tire being installed. Lonnie granger."
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By: alonzo new haven,MO
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"In my 55+ years of motorcycling I have never experenced a better Motorcycle shop and group of people. "
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By: steven ballwin,MO
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"Top notch Dealership from Sales to Service with everything in between! No wonder they have been around for so long, they really know how to treat the customer. The employee's are very knowledgeable, polite and friendly, makes you feel like part of the family. Check them out and you too will never want to leave once inside."
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By: Frank Sullivan,MO
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"Bought from you for Years. Have always been pleased."
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By: Brian Winfield,MO
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"We don't live close to J & W but when we were looking for a beginner bike, they were the closest dealer with what we were looking for. Although that was not a high price bike, everyone there was friendly and helpful and treated us very well. We knew we would be purchasing a bigger bike soon. Because of the way they treated us during our 1st transaction, we returned there to "look" at bikes during our decision process. Again, we were provided with friendly, courteous service. I also liked that they had variety so we could compare different makes of bikes.
We did actually stop in at a dealer closer to where we live. They didn't seem to care whether they sold a bike or not.
So of course, we bought our next bike from J & W.
I highly recommend J & W Cycles. It is worth the time to travel to a dealership that provides courteous customer service. "
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By: Shelia Park Hills,MO
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"05 vulcan nomad broke down your staff member john was more they happy to give information over phone to help trouble shoot problem.Towed bike in and repairs where made in a very short time , talked with john when I picked up bike , vary freindly and will return to jw in the future for any thing related to my bike. Thanks again John for getting me back on the road , safe biking to ya. "
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By: Dale winfeild,MO
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"had a broken wheel with only a week to get it fixed and no shop in Columbia would work on it, said it was to much work or wanted the price of a new wheel to fix it. you guys had it fixed up in one day. from now one your friendly and prompt service has gained a customer.
thank you"
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By: Jeff columbia,MO
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"I enjoyed the overall experience. Service is awesome & Luke in sales Rocks!!! I will return for future business. I live is St. Louis & 39 miles is a nice scenic ride out. Great Job J & W !!!!!"
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By: Mike Ballwin,MO
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"From day one the staff has gone above and beyond when working with a novice or Pro rider. They make you feel right at home.Service dept. ( Rick )has been outstanding. Jeff and Tyson ( sales )are super with their recommendations etc. thanks ,"
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By: Darryl Washington,MO
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"My wife called your Service Department to get pricing for ATV troubleshooting and repairs. She was completely amazed how nice and helpful the Service Technician was on the phone. He offered advice, answered questions and ask if there was anything else he could do. We would recommend J&W Cycles to anyone looking to purchase or repair an ATV. "
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By: Steve OFallon,MO
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"outstanding dealership for all your needs and wants."
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By: mike berger,MO
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"J&W always seem to have what you need and for a good price.
If they do not have what you want they will find it quickly...
Thank you J&W...."
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By: Mark Union,MO
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"very very helpful and easy to talk to. didnt have the bike i wanted in store so they ordered it, and it came in in a few days. picked it up in drove it off the show floor. next bike i move up to ill be going here"
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By: Alex Washington,MO
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"I am so pleased with my purchase-the customized Victory 8ball- and the overall experience with the professionalism of the dealership that I recommend them to everyone. Thanks for making a dream come true!!! "
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By: Laurie Wentzville,MO
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"I love the sportsman x2 500 we just bought. it is the best one i have ever owned. The sales people new just what they were talking about when they sold it."
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By: Anonymous washington,MO
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"I just purchased a Vulcan 900 Classic from J&W after shopping several dealerships. The total experience of buying from J&W was excellent. The entire staff was very knowledable, helpful, and extremely friendly. I am very happy and pleased, how the salesman took the time to help a female rider. I have been to serval other bike shops and this was the first bike shop that I have been too, that the salesman has come directly to me and ask me "May I help you." I would also like to say Thank You to the owner, (Bob) for foloowing me home with my new bike on a trailer.
Thank You! "
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By: Anonymous St. Clair,MO
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"thanks for selling me the new 700 raptor a great deal and you had better pricing than all the rest i would buy again when i need another atv . thanks mike"
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By: mike hazelwood,MO
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"Because of the long drive J&W cycles was the last place I looked, but it should have been the first. St. Louis motorcycle dealerships don't even come close to J&W's selection, prices, or service. The staff was very knowledgeable on all aspects of motorcycles, and there was absolutely no pressure during my purchase. I would recommend J&W to anyone looking to purchase a motorcycle or ATV. The long drive was definately worth the price and service that i recieved on my first visit to J&W cycles."
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By: Anonymous Kirkwood,MO
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"We have purchased a 03 Victory Vegas from this dealer and were very impressed with their service. We've also dealt with the parts dept. and were very pleased with them. As a matter of fact, one of the parts guys went out of his way to find a helmet for my wife and now she will only deal with them. She wishes they would work on Honda's since that is what she currently owns, but plans on purchasing another bike from them when she is ready to move up. And needless to say they are the only ones I'm planning on purchasing my next bike from too. Keep up the excellent work!!"
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By: Daniel warrenton ,MO
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"I'm pleased to say that you all are a speacial team together.Good begets good.What you soe u shall also reep. Keep on good soeing.Keep up the kindness,and excellent service;it goes a long way.Hands together for UUUU.Very satisfied customer. Thanks "
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By: jack robertsville,MO
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"Great Service, Friendly Staff!"
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By: Mandy Pewaukee,WI
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"I like just walking into J&W Cycles and just seeing all the atv's and motorcycles, and all kinds of different stuff. You are always waited on when you enter the doors with, "Hi can I help you find something today.""
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By: Anonymous washington,MO
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"I own a Victory motorycle and will take it no where else but JW cycles. Jeff the mechanic is outstanding and helpful! They don't stock many Victory parts or accessories, but the service department is excellent and helpful in ordering anything and I usually recieve the parts in a week. Very professional and friendly always a pleasure doing business with the staff at JW cycles."
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By: Dave Lake St. Louis,MO
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